Frequently Asked Questions
Account
How do I register an account?
How do I register an account?
Visit www.optima.onl and click register. You can complete registration with just an email address.
What if I forget my password?
What if I forget my password?
On the login page, click “Forgot Password”, enter your registered email, and we’ll send you a reset link.
How do I update my account information?
How do I update my account information?
Tell the AI: “Update my account information”, or modify directly in the settings page.
Products
What image formats are supported?
What image formats are supported?
JPG, PNG, and WebP formats are supported. We recommend images at least 800x800 pixels.
Will product descriptions be auto-generated?
Will product descriptions be auto-generated?
Yes, after uploading images, AI will automatically generate product titles and descriptions. You can modify them at any time.
How do I set up product variants (color/size)?
How do I set up product variants (color/size)?
Tell the AI: “Add color variants to this product: red, blue, black”.
Orders
How long before orders sync?
How long before orders sync?
Orders sync in real-time and are visible immediately after placement.
How do I process refunds?
How do I process refunds?
Tell the AI: “Refund order #1234”, and AI will guide you through the refund process.
What payment methods are supported?
What payment methods are supported?
All payment methods supported by Stripe, including credit cards, Apple Pay, Google Pay, etc.
Shipping
How do I set up free shipping?
How do I set up free shipping?
Tell the AI: “Set free shipping” or “Free shipping for orders over $50”.
Can I set different shipping rates by region?
Can I set different shipping rates by region?
Yes, tell the AI the specific regions and rates, for example: “US shipping 9.99”.
Other Questions
How do I contact support?
How do I contact support?
Simply tell the AI your question in the chat. If you need human support, AI will help connect you.
Is my data secure?
Is my data secure?
We use AWS infrastructure with all data encrypted at rest, meeting industry security standards.