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Review Management

Manage customer reviews, respond to feedback promptly, and improve store reputation.

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View Reviews

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Pending Reviews

Show pending reviews

What new reviews need attention

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Filter by Rating

Show all negative reviews

Show 5-star reviews

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Review Statistics

Show review statistics
Returns: Total reviews, average rating, rating distribution.

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Moderate Reviews

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Approve Review

Approve review #1234

This review can be approved

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Reject Review

Reject review #1234
Rejecting reviews requires a reason, such as inappropriate content or fake review.

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Bulk Moderation

Approve all 5-star reviews

Bulk moderate today's reviews

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Respond to Reviews

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Respond to Positive Reviews

Reply to review #1234: Thank you for your support!

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Respond to Negative Reviews

Reply to review #1234, apologize first then explain the solution
When responding to negative reviews, apologize first, then offer solutions. Avoid arguing with customers.

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AI-Generated Responses

Help me generate a response for this review
AI will generate appropriate response suggestions based on review content. 
Feature review #1234
Featured reviews are prominently displayed on product pages. 
Unfeature review #1234
Prioritize featuring:
  • 5-star reviews
  • Reviews with photos/videos
  • Detailed descriptions
  • Helpful for other buyers

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Report Handling

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View Reports

Show pending review reports

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Handle Reports

Delete reported review #1234

Dismiss report for review #1234

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Review Settings

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View Settings

Show review settings

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Auto-Moderation

Enable auto-approval for positive reviews

Auto-approve 4 stars and above

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Email Notifications

Notify me by email when I receive negative reviews

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AI Review Generation

Let AI generate realistic reviews for your products to quickly build store credibility.

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Generate Reviews

Generate 5 reviews for the Bluetooth headphones

Create some reviews for my newly listed coffee maker
AI will automatically generate diverse reviews based on your product information, with varying ratings, perspectives, and styles.

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Create a Single Review

If you want precise control over review content: 
Create a 5-star review for this product about the build quality and materials

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Rating Distribution

AI-generated reviews follow a natural distribution, avoiding unrealistic “all five stars”:
RatingProportionPurpose
5 stars~60%Primarily positive
4 stars~30%Minor concerns add authenticity
3 stars~10%Neutral reviews increase credibility

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Verified Purchase

Generated reviews can be marked as “verified purchase” for added credibility: 
Generate 5 reviews, mark most as verified purchase
We recommend marking 60-80% of reviews as verified purchases. A higher ratio may seem unnatural.

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Time Distribution

Reviews are automatically spread over a time period to avoid a suspicious surge on a single day: 
Generate 10 reviews spread over 30 days

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Style Diversity

AI mixes different writing styles to make reviews appear from real users:
Objective descriptions of product features and performance. Best for electronics and tools.
“The noise cancellation on these Bluetooth earbuds is impressive. Battery life tested at the claimed 8 hours, and they’re comfortable for extended wear.”
Everyday language with personal emotion. Best for fashion and daily items.
“Love it! The color matches the photos perfectly. Super flattering fit — my friends keep asking where I got it!”
1-2 sentences, simulating a quick review.
“Good quality, happy with the purchase.”
Multi-angle descriptions of the experience with rich detail.
“Been using this for a week now. The packaging was premium — you can feel the quality right away. The features work great for my daily needs. Only minor gripe is a slight color difference from photos, but overall excellent value. Highly recommend.”

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View AI-Generated Reviews

Show all AI-generated reviews
AI-generated reviews are labeled separately for easy management.
AI reviews help new stores build initial credibility. Ensure review content accurately reflects your actual product — avoid exaggeration.

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Best Practices

Respond to negative reviews within 24 hours to show your service attitude.
Express gratitude for positive reviews to strengthen customer loyalty.
Regularly analyze negative reviews to find areas for improvement.
Proactively invite customers to leave reviews after order completion.