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Review Management

Manage customer reviews, respond to feedback promptly, and improve store reputation.

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View Reviews

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Pending Reviews

Show pending reviews

What new reviews need attention

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Filter by Rating

Show all negative reviews

Show 5-star reviews

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Review Statistics

Show review statistics
Returns: Total reviews, average rating, rating distribution.

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Moderate Reviews

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Approve Review

Approve review #1234

This review can be approved

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Reject Review

Reject review #1234
Rejecting reviews requires a reason, such as inappropriate content or fake review.

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Bulk Moderation

Approve all 5-star reviews

Bulk moderate today's reviews

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Respond to Reviews

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Respond to Positive Reviews

Reply to review #1234: Thank you for your support!

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Respond to Negative Reviews

Reply to review #1234, apologize first then explain the solution
When responding to negative reviews, apologize first, then offer solutions. Avoid arguing with customers.

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AI-Generated Responses

Help me generate a response for this review
AI will generate appropriate response suggestions based on review content. 
Feature review #1234
Featured reviews are prominently displayed on product pages. 
Unfeature review #1234
Prioritize featuring:
  • 5-star reviews
  • Reviews with photos/videos
  • Detailed descriptions
  • Helpful for other buyers

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Report Handling

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View Reports

Show pending review reports

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Handle Reports

Delete reported review #1234

Dismiss report for review #1234

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Review Settings

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View Settings

Show review settings

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Auto-Moderation

Enable auto-approval for positive reviews

Auto-approve 4 stars and above

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Email Notifications

Notify me by email when I receive negative reviews

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Best Practices

Respond to negative reviews within 24 hours to show your service attitude.
Express gratitude for positive reviews to strengthen customer loyalty.
Regularly analyze negative reviews to find areas for improvement.
Proactively invite customers to leave reviews after order completion.