> ## Documentation Index
> Fetch the complete documentation index at: https://docs.optima.onl/llms.txt
> Use this file to discover all available pages before exploring further.

# My Shop

> Visual store management panel

# My Shop

"My Shop" is Optima AI's visual management panel, allowing you to view and manage your store data without conversation.

<Note>
  Before using "My Shop", you need to create a store first. If you don't have a store yet, say "Help me create a store" or refer to the [Store Setup Guide](/docs/en/merchant-guide).
</Note>

## Opening the Panel

In the chat interface **left sidebar**, click the "My Shop" button to open the store panel.

The panel uses two-level navigation:

1. **Primary Navigation** - "My Shop" button in the left sidebar
2. **Secondary Navigation** - After opening, select specific features in the Secondary Panel

## Features

<CardGroup cols={2}>
  <Card title="Dashboard" href="#dashboard">
    Sales data, trend charts
  </Card>

  <Card title="Products" href="#products">
    Product list, details, @ mentions
  </Card>

  <Card title="Orders" href="#orders">
    Order list, status tracking
  </Card>

  <Card title="Campaigns" href="#campaigns">
    Google Ads campaigns
  </Card>
</CardGroup>

***

## Dashboard

View real-time store performance data and quickly understand business performance.

### Time Range

Switch between different time dimensions:

| Range   | Use Case                         |
| ------- | -------------------------------- |
| 1 Day   | View today's real-time data      |
| 7 Days  | This week's sales trend          |
| 30 Days | This month's overall performance |
| 90 Days | Quarterly data analysis          |

### Key Metrics

| Metric              | Description                       |
| ------------------- | --------------------------------- |
| Revenue             | Total income in selected period   |
| Orders              | Total orders in selected period   |
| Customers           | Number of ordering customers      |
| Average Order Value | Revenue / Orders                  |
| Visitors            | Store visitor count               |
| Page Views          | Times pages were viewed           |
| Sessions            | Total user sessions               |
| Bounce Rate         | Percentage leaving after one page |

### Charts

| Chart                     | Description                         |
| ------------------------- | ----------------------------------- |
| Sales Trend               | Daily/weekly revenue change curve   |
| Order Status Distribution | Pie chart of order status breakdown |
| Conversion Funnel         | Visitor to purchase conversion      |
| Top Products              | Best-selling product rankings       |

<Tip>
  Dashboard data refreshes automatically. You can also manually refresh to get the latest data.
</Tip>

***

## Products

Visually manage all products with filtering, search, and quick actions.

### Product List

Products are displayed as cards, each showing:

* Main product image
* Product title
* Price
* Inventory quantity
* Publication status

### Filter and Search

| Feature        | Description                     |
| -------------- | ------------------------------- |
| Status Filter  | Published / Draft / Unpublished |
| Keyword Search | Search products by title        |

### Product Details

Click a product card to view full details:

* All product images
* Full description
* Variant information (colors, sizes, etc.)
* Inventory details
* SEO information

### Quick Actions

Product detail page provides quick action buttons:

| Action        | Description                          |
| ------------- | ------------------------------------ |
| Refresh       | Fetch latest product data            |
| View in Store | Jump to product page in online store |
| @ Mention     | Reference product in conversation    |

### @ Mention Feature

@ mention is the bridge connecting the visual panel and AI conversation.

**Supported mention types:**

| Type      | Description                | Example Usage                         |
| --------- | -------------------------- | ------------------------------------- |
| @ Product | Reference entire product   | "Unpublish this product"              |
| @ Image   | Reference product image    | "Create ad material with this image"  |
| @ Variant | Reference specific variant | "What's the inventory for this color" |
| @ Field   | Reference specific field   | "Change the price to \$49"            |

**Workflow:**

1. Click the "@ Mention" button on the product detail page
2. Select what to reference (product/image/variant/field)
3. Reference is automatically added to input box
4. Continue typing your instruction and send

<Tip>
  After using @ mention, you can directly say "Change this product's price to \$39" and AI will automatically recognize the product you referenced, no need to type the product name again.
</Tip>

### Import & Export

Bulk manage product data:

**Export Products**

```
Export all products to CSV
```

**Import Products**

```
Import products from CSV
[Upload CSV file]
```

<Note>
  CSV format requirements: Include title, description, price, inventory and other required fields. Exported CSV can be used as import template.
</Note>

***

## Orders

View and process all orders.

### Order List

Orders sorted by time (newest first), showing:

* Order number
* Order time
* Order amount
* Order status
* Item count

### Order Status

| Status          | Description                           |
| --------------- | ------------------------------------- |
| Pending Payment | Customer ordered, awaiting payment    |
| Paid            | Payment successful, awaiting shipment |
| Shipped         | Tracking info added                   |
| Completed       | Customer received goods               |
| Cancelled       | Order cancelled                       |
| Refunded        | Refund completed                      |

### Order Details

Click an order to view details:

* Item details (name, quantity, price)
* Shipping address
* Contact information
* Tracking information
* Payment information

### Order Operations

Process orders through conversation:

```
Ship order #1234, tracking number SF123456789
```

```
Cancel order #1234
```

***

## Campaigns

Manage Google Ads campaigns.

<Note>
  Before using campaign management, you need to connect your Google Ads account. Say "Connect my Google Ads account" to start authorization.
</Note>

### Campaign List

View all campaigns:

* Campaign name
* Status (Enabled/Paused)
* Budget
* Performance metrics

### Performance Metrics

| Metric      | Description                |
| ----------- | -------------------------- |
| Impressions | Times the ad was shown     |
| Clicks      | Times users clicked the ad |
| CTR         | Clicks / Impressions       |
| Spend       | Amount spent on ads        |
| Conversions | Completed target actions   |

### Campaign Operations

Manage ads through conversation:

**Pause Campaign**

```
Pause the "Spring Sale" campaign
```

**Adjust Budget**

```
Set the "Spring Sale" daily budget to $50
```

**Get Suggestions**

```
Give me suggestions to optimize my ads
```

***

## Quick Links

The panel header provides quick access to external platforms:

| Link       | Description                      |
| ---------- | -------------------------------- |
| Shop       | Open your online store homepage  |
| Stripe     | Jump to Stripe payment dashboard |
| Google Ads | Jump to Google Ads dashboard     |

<Tip>
  Quick links open in new tabs for easy switching between platforms.
</Tip>

***

## Best Practices

<AccordionGroup>
  <Accordion title="Combine Conversation and Panel">
    * Use panel to **browse and view** data
    * Use conversation to **execute operations** (modify, create, delete)
    * Use @ mention to **connect** panel and conversation
  </Accordion>

  <Accordion title="Efficiently Manage Products">
    * First filter target products in panel
    * Use @ mention to reference in conversation
    * Use CSV import/export for bulk operations
  </Accordion>

  <Accordion title="Monitor Store Performance">
    * Check dashboard daily to understand sales
    * Watch for unusual fluctuations, adjust strategy promptly
    * Regularly compare data across different time ranges
  </Accordion>
</AccordionGroup>