> ## Documentation Index
> Fetch the complete documentation index at: https://docs.optima.onl/llms.txt
> Use this file to discover all available pages before exploring further.

# Review Management

> Manage and respond to customer reviews, generate AI reviews

# Review Management

Manage customer reviews, respond to feedback promptly, and improve store reputation.

## View Reviews

### Pending Reviews

```
Show pending reviews
```

```
What new reviews need attention
```

### Filter by Rating

```
Show all negative reviews
```

```
Show 5-star reviews
```

### Review Statistics

```
Show review statistics
```

Returns: Total reviews, average rating, rating distribution.

## Moderate Reviews

### Approve Review

```
Approve review #1234
```

```
This review can be approved
```

### Reject Review

```
Reject review #1234
```

<Warning>
  Rejecting reviews requires a reason, such as inappropriate content or fake review.
</Warning>

### Bulk Moderation

```
Approve all 5-star reviews
```

```
Bulk moderate today's reviews
```

## Respond to Reviews

### Respond to Positive Reviews

```
Reply to review #1234: Thank you for your support!
```

### Respond to Negative Reviews

```
Reply to review #1234, apologize first then explain the solution
```

<Tip>
  When responding to negative reviews, apologize first, then offer solutions. Avoid arguing with customers.
</Tip>

### AI-Generated Responses

```
Help me generate a response for this review
```

AI will generate appropriate response suggestions based on review content.

## Featured Reviews

### Set as Featured

```
Feature review #1234
```

Featured reviews are prominently displayed on product pages.

### Remove Featured

```
Unfeature review #1234
```

### Featured Recommendations

Prioritize featuring:

* 5-star reviews
* Reviews with photos/videos
* Detailed descriptions
* Helpful for other buyers

## Report Handling

### View Reports

```
Show pending review reports
```

### Handle Reports

```
Delete reported review #1234
```

```
Dismiss report for review #1234
```

## Review Settings

### View Settings

```
Show review settings
```

### Auto-Moderation

```
Enable auto-approval for positive reviews
```

```
Auto-approve 4 stars and above
```

### Email Notifications

```
Notify me by email when I receive negative reviews
```

## AI Review Generation

Let AI generate realistic reviews for your products to quickly build store credibility.

### Generate Reviews

```
Generate 5 reviews for the Bluetooth headphones
```

```
Create some reviews for my newly listed coffee maker
```

AI will automatically generate diverse reviews based on your product information, with varying ratings, perspectives, and styles.

### Create a Single Review

If you want precise control over review content:

```
Create a 5-star review for this product about the build quality and materials
```

### Rating Distribution

AI-generated reviews follow a natural distribution, avoiding unrealistic "all five stars":

| Rating  | Proportion | Purpose                              |
| ------- | ---------- | ------------------------------------ |
| 5 stars | \~60%      | Primarily positive                   |
| 4 stars | \~30%      | Minor concerns add authenticity      |
| 3 stars | \~10%      | Neutral reviews increase credibility |

### Verified Purchase

Generated reviews can be marked as "verified purchase" for added credibility:

```
Generate 5 reviews, mark most as verified purchase
```

<Tip>
  We recommend marking 60-80% of reviews as verified purchases. A higher ratio may seem unnatural.
</Tip>

### Time Distribution

Reviews are automatically spread over a time period to avoid a suspicious surge on a single day:

```
Generate 10 reviews spread over 30 days
```

### Style Diversity

AI mixes different writing styles to make reviews appear from real users:

<AccordionGroup>
  <Accordion title="Professional">
    Objective descriptions of product features and performance. Best for electronics and tools.

    > "The noise cancellation on these Bluetooth earbuds is impressive. Battery life tested at the claimed 8 hours, and they're comfortable for extended wear."
  </Accordion>

  <Accordion title="Casual">
    Everyday language with personal emotion. Best for fashion and daily items.

    > "Love it! The color matches the photos perfectly. Super flattering fit — my friends keep asking where I got it!"
  </Accordion>

  <Accordion title="Brief">
    1-2 sentences, simulating a quick review.

    > "Good quality, happy with the purchase."
  </Accordion>

  <Accordion title="Detailed">
    Multi-angle descriptions of the experience with rich detail.

    > "Been using this for a week now. The packaging was premium — you can feel the quality right away. The features work great for my daily needs. Only minor gripe is a slight color difference from photos, but overall excellent value. Highly recommend."
  </Accordion>
</AccordionGroup>

### View AI-Generated Reviews

```
Show all AI-generated reviews
```

AI-generated reviews are labeled separately for easy management.

<Warning>
  AI reviews help new stores build initial credibility. Ensure review content accurately reflects your actual product — avoid exaggeration.
</Warning>

## Best Practices

<AccordionGroup>
  <Accordion title="Handle negative reviews promptly">
    Respond to negative reviews within 24 hours to show your service attitude.
  </Accordion>

  <Accordion title="Thank positive reviews">
    Express gratitude for positive reviews to strengthen customer loyalty.
  </Accordion>

  <Accordion title="Analyze negative review causes">
    Regularly analyze negative reviews to find areas for improvement.
  </Accordion>

  <Accordion title="Encourage reviews">
    Proactively invite customers to leave reviews after order completion.
  </Accordion>
</AccordionGroup>