> ## Documentation Index
> Fetch the complete documentation index at: https://docs.optima.onl/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Processing

> Efficiently process orders and shipments

# Order Processing

Optima AI helps you quickly process orders, from viewing to shipping in one sentence.

## Viewing Orders

### View New Orders

```
Show me today's new orders
```

### View All Orders

```
Show me recent orders
```

### Filter by Status

```
Show me orders pending shipment
```

```
Show me completed orders
```

## Order Fulfillment

### Easyship Auto-Fulfillment (Recommended)

Use Easyship to automatically generate tracking numbers and shipping labels:

```
Ship order #1234 with Easyship
```

```
Show available shipping options for order #1234
```

Easyship will automatically:

* Get optimal shipping rates
* Generate tracking numbers
* Create shipping labels (printable)
* Sync tracking information

<Tip>
  Easyship supports 250+ courier companies worldwide and automatically selects the best value option.
</Tip>

### Manual Shipment

When you already have a tracking number:

```
Order #1234 has shipped, tracking number SF1234567890
```

### Bulk Fulfillment

```
Mark all of today's orders as shipped
```

### Update Tracking

```
Update tracking status for order #1234
```

## Order Details

### View Order Details

```
Show me the details of order #1234
```

### View Customer Information

```
What is the shipping address for order #1234
```

## Refund Processing

### Create Refund Request

```
Create a refund request for order #1234
```

### Full Refund

```
Issue a full refund for order #1234
```

### Partial Refund

```
Refund $10 for order #1234
```

### Review Refunds

```
Approve refund request #5678
```

```
Reject refund request #5678, reason: product was used
```

### View Refund History

```
Show recent refund requests
```

<Note>
  Refunds are automatically returned to the customer through the original payment method.
</Note>

## Order Statistics

### Today's Statistics

```
How many orders today
```

### Sales Statistics

```
What are this month's sales
```